Customer Service Policy

How To Reach Us

The fastest way to get in touch is through our Contact page. Whatever the channel, please include your order number where relevant so we can help you without delay. We read every message.

Response Time

We aim to respond to all inquiries within 24 to 48 hours on business days. For urgent matters, just flag the urgency in your message and we'll prioritize your request.

What We Can Help With

Our team can assist you with a wide range of topics, including:

Order status and package tracking
Product questions, flavors, and ingredient details
How and when to take your daily pack
Returns, refunds, and exchanges under our guarantee
Subscription changes, pausing, or cancellation
Shipping questions and delivery concerns
Billing, invoices, and account issues
Feedback, ideas, and yes — compliments

Managing Subscriptions

Subscriptions are fully flexible. You can pause, skip, adjust frequency, or cancel anytime — no lock-in and no penalties. To change a shipment, reach out before it processes and we'll take care of the rest.

Order Modifications

Need to update an address or swap a flavor? Contact us as soon as possible. We'll do our best to accommodate changes before your order ships.

Complaints And Resolutions

We take every concern seriously. If something isn't right, tell us. We'll investigate honestly and work until you're satisfied — usually with a replacement, a refund, or a fix that fits your situation. Fair outcomes for real people, every time.

Our Promise To You

Honest, transparent communication
Fair and reasonable solutions
Genuine respect for your time
Continuous improvement based on your feedback

Business Hours

Our care team is available during standard business hours, and messages received outside those hours are answered first thing on the next business day.