Refund Policy

Our 60-Day Money-Back Guarantee

We want you to feel completely confident trying us. That's why every first order is protected by a straightforward 60-day money-back guarantee. If you're not happy with your purchase for any reason, you can return it within 60 days of delivery and receive a full refund. No interrogation, no hoops to jump through.

How Refunds Work

Refund requests are honored within the terms of this policy with zero hassle. Once your return is received and reviewed, we process your refund to your original payment method within 5 to 10 business days. Depending on your bank, the credit may take a few additional days to appear on your statement.

How To Start A Return

Getting started is simple. Reach out through our Contact page with your order number and a quick note about why you're returning. Our care team will walk you through the steps and get your return moving the same business day where possible.

Free Return Shipping

Eligible returns come with a free return shipping label. You won't pay a cent to send an item back under our guarantee — we cover it, because standing behind our products should never cost you extra.

What Qualifies For A Refund

Products returned within the 60-day window that are in their original packaging and have been used as directed qualify for a full refund of your order value. If you're unsure whether your situation qualifies, just ask — we're happy to clarify before you commit.

Subscriptions And Upcoming Shipments

If you're on a subscription, you can pause or cancel anytime with no penalty. To stop a future shipment, simply contact us before it ships. Once a shipment is already on its way, our standard return policy applies to that delivery.

Exchanges

Want a different flavor or sugar level instead of a refund? We can help with that too. Reach out through our Contact page and we'll do our best to get you matched with the perfect pack.

Our Promise On Fairness

Less than a handful of members ever use the guarantee — and that's exactly the point. We'd rather earn your trust with a real, no-questions refund promise than lock you in. If we're not the right fit, we'll make it right and part as friends.